QA (Portal)
Responsibilities
User Research
Mind Maps
User Journeys
Wireframing
User Testing
User Interface (UI)
UI Design System
Responsible for continued UX/UI for a new backend portal project which forms part of the broader overhaul of the multi-part end-to-end experience, including an optimised checkout flow.
Working as part of a comprehensive product function team, it is my responsibility to;
Define and design solid, user-centric experiences,
Conduct user research alongside the product team to advance the product offerings,
Track feedback from customers and look to use this to improve the customer experience continuously,
Producing low-fi and high-fi wireframes and interactive prototypes (Invision/Sketch),
Produce detailed UX deliverables (user journeys, flow diagrams, site maps (Miro), upkeep of the Design System and UI interaction specifications,
Management of external design resource that works within the current design > development work cycle.
Content discovery
Working alongside many internal teams and entire divisions, the QA portal had to work on so many different levels. To truly understand the extent of what needed to be understood and ultimately, what problems we needed to solve, I hosted an all day workshop (shown above).
